No problem! You are welcome to arrive before 3 p.m. and park your car and luggage with us. Your room will be available from 3 p.m. If you have already checked in, you can use your smartphone to open the garage door. You will find the “Underground garage access” key under the “Your keys” menu item.

We accept EC cards and credit cards (Mastercard, Visa, American Express), Apple Pay, and Google Pay as payment methods. PayPal and Klarna can also be used for online check-in, online check-out, and advance payments. We only accept cash payments for items consumed from our trusty refrigerator.

Things can always come up. Did you book directly with us? Send us an email at buchung@auszeit-hh.de. Please include your booking number. We will check everything and get back to you. If you booked through one of the internet portals, please contact the portal directly.

Unfortunately, we do not sell our own vouchers. However, you are welcome to create your own voucher for accommodation and breakfast. Simply reserve the room for the recipient(s) and pay in advance or provide your credit card details for payment.

Monday through Friday, we serve our organic and regional breakfast at the meeting point from 6:30 a.m. to 9:30 a.m. On weekends and holidays, we start at 7:30 a.m. and finish at 10:00 a.m.

Yes, that is possible. Please use the contact form and indicate under “Requests” that you would like to book without a credit card. We will then send you a payment link for 100% prepayment. After payment, you will receive your confirmation. In addition to credit card payment, Klarna and PayPal are also available for payment. If you need to cancel within the guidelines, we will of course refund the prepayment.

Yes – in our Standard category, we can provide our comfortable box spring extra beds (180 cm x 75 cm) with cold foam mattresses. We charge €35.00 per night for this service.

Yes, we are happy to offer you a classic travel cot with everything you need. This is available in the Standard & Comfort categories. We charge €15.00 per night. You are also welcome to bring your own bed.

Due to the age of the building, we unfortunately do not have any rooms with connecting doors or similar. Depending on availability, we are happy to offer rooms opposite or next to each other. For the second room, provided it is only used by children up to the age of 16, we offer a family discount of 20% on the room rate only. This cannot be booked online. Please be sure to use our reservation form here. Please enter the keyword “family discount” under “Requests.”