Skip to main content

Your Privathotel
in the triangle of Hamburg, Heide and
Altes Land

  • First class breakfast BIO & regional
  • self-check-in
  • arrival 24/7
  • sustainable & social commitment
  • more than 500 excellent reviews
  • Perfect location for business and citi trips

Frequently asked questions. And answers that should help

We try with our website to answer as much information as possible in advance of your stay. If we have not succeeded, you will find here once again short & concise answers to unanswered questions. But of course we do not leave you in the "Hamburg rain". Our good spirits at the reception will be happy to advise you on your tour and sightseeing plans on site. But you are also welcome to take a look at our digital guest folder. Here we have neatly what to browse for you.

Check In


  • Mo.-Fr. from 06:30 am - 09:30 am
  • Sa., So. from 07:30 am - 10:00 am
  • holidays from 07:30 am - 10:00 am
  • gluten free products on request
  • lactose free products on request

Parking & Mobility

  • free underground parking
  • S-Bahn five minutes walk
  • comfortable with Railway
  • bicycle rental at the hotel


  • 29 rooms 
  • 24 hrs. arrival via self-check in
  • 24 hrs. drinks & snack bar
  • Elevator to all floors


  • Safe in every room
  • Pets not allowed
  • allergy friendly
  • personal service
  • help with tour planning


  • free wi-fi
  • free telephony
  • laundry service (for a fee)
  • extra beds on request
  • baby cribs on request

Still not found all the answers?

Arrival after the reception closing time
No problem. Simply complete the self-check-in process. As soon as we have all the data, you will receive an e-mail & SMS with the link to access on your mobile phone on the day of arrival. Now you can arrive at any time. Your smartphone is your key. This is  how it works!

Room check-in
Your room is generally available from 03:00 pm on the day of arrival. Keep an eye on your e-mail/SMS inbox. If we have all the data, the good spirits from housekeeping will unlock the room as soon as it is ready. You can then use your smartphone to access the house, the garage and your room directly.


You are welcome to use your room until 11:00 am on the day of departure. Should it take a little longer, please contact our good spirits at the reception. If possible, they will be happy to provide you with a late check-out until 02:00 pm at a price of € 45.00 €.


Payment is normally made on departure. You are also welcome to use our online check-out from 06:00 am on the day of departure. We accept payment by Maestro, Credit Card (Mastercard, Visa card, American Express), Apple- or Google Pay.

Modifications & Cancellations

Something can always come up. Have you booked directly with us? Send us an email at Please include your booking number. We will check everything and you will receive a reply. If you booked via one of the internet portals (Booking, Expedia etc.), please contact the portal.

Suburban train & bus

Walk out of the hotel, keep to the right, cross the main road and in a few minutes you will be at the platform for S-Bahn line 3 to Hamburg. The S-Bahn leaves every 10/20 minutes depending on the time of day. Tickets are available from the ticket machine at the station. We recommend the 09:00 am group day ticket. You will need the 1-2 rings area.


The Auszeit Hotel is a bed & breakfast hotel. There are restaurants nearby that you can reach on foot. For others, you would need to use public transport, bikes or the car. You will find many tips in our digital guest folder. Of course, the good spirits at the reception are always available to give you advice.

Getting nowhere?

Nothing easier than that! Just fill out the form and the good spirits of the reservation will process your request promptly. Do not worry if it should take a little longer. With us, nothing gets lost so quickly. However, we are a small team and sometimes the rush is just a bit bigger.

Your data

* Pflichtangaben