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Frequently asked questions. And answers that should help.

Our service, our facilities, your Auszeit Hotel (time out)!

Service at the reception desk

  • Mon-Fri from 07:00 - 18:00
  • Sat, Sun & holidays from 08:00 - 15:00
  • After these times you can Check In Online

Breakfast

  • Mon-Fri from 06:30 - 09:30
  • Sat, Sun & from 07:30 - 10:00
  • Public holidays from 07:30 - 10:00
  • gluten-free products on request
  • lactose-free products on request

Parking & mobility

  • free underground car park, height 1,95 m
  • S-Bahn five-minute walk from the hotel
  • Purchase a Hamburg Card
  • Bicycle rental 12,50 €/day
  • E-Bike 25,00 €/day
  • no-smoking hotel
  • 29 rooms
  • no pets
  • Elevator
  • 24-hour drink & snack bar
  • In-room safe
  • family-friendly
  • allergy friendly
  • personalized service
  • Help with route planning
  • free WLAN
  • free telephone
  • Laundry service (extra fees apply)
  • Extra beds upon request
  • Baby beds upon request

  • Are there hotel opening hours that have to be observed?

    Are there hotel opening hours that have to be observed?

    Of corurs, our good spirits at the reception are available to check-in and advise you personally at the following times:

    Monday to Friday: 7:00 a.m. - 6:00 p.m. / Saturday / Sunday / Holidays: 8:00 a.m. - 3:00 p.m.

  • How can I change/cancel my reservation?

    How can I change/cancel my reservation?

    Something can always come up.
    You can change or cancel your booking here.
    Simply enter your booking number and the e-mail address you used when you made your booking. After you have made the change or cancellation, you will immediately receive a confirmation from us.

    Cancellation-Link

  • Where can I get the best room price?

    Where can I get the best room price?

    You always get the best price directly here on our homepage. Our daily prices are always up to date and up to 15% less than all providers on the Internet.

     

    Book

  • Are there discounts for corporate customers?

    Are there discounts for corporate customers?

    Yes, for corporate customers we offer a personalized booking code. You will get a 5% discount on our current daily price.
    More information about special conditions can be found here:

    Business-Discount

  • How can I get exempt from bed tax?

    How can I get exempt from bed tax?

    Bring an official confirmation signed by your employer with you before you arrive. You can find them here:

    Employer confirmation

    Self-certification (self-employed)

    It is best to send us the confirmation in advance to: buchung@auszeit-hh.de

     

  • When can I check into my room?

    When can I check into my room?

    Check-in is possible from 15:00. You can arrive from 12:00 on. We will gladly store your luggage upon request. Should you arrive after 19:00 during the week or after 16:00 on weekends or holidays, please contact us in advance during reception hours in order to schedule your check-in.
     

    Monday to Friday: 06:30 - 19:00
    Saturday/Sunday/holiday: 08:00 - 16:00

  • How do I get into the city?

    How do I get into the city?

    You leave the hotel, keep to the right, cross the main street and in 5 minutes on foot you are at the platform for the metro train to Hamburg. Tickets are available at the ticket machine.

    Tip: At our reception, we can offer you the Hamburg Card for purchase, with which you can get further discounts on many attractions in Hamburg as well as public transportation. We recommend that you book your Hamburg Card when you make your reservation.

  • When do I pay and what means of payment are accepted?

    When do I pay and what means of payment are accepted?

    Payment is generally made upon arrival. We accept payment in cash, EC-Cash, Visa, Mastercard or American Express. For some special offers, a deposit of 100% is due in advance. You will receive a deposit invoice by e-mail after payment has been made.

  • Until when can the room be used?

    Until when can the room be used?

    Check-out is with us before 11:00 am.

    Late check-out is possible until 14:00 for an extra charge of 15,00 €. The best thing is to reserve late check-out directly with your booking or upon your arrival with our friendly faces at the reception. Should you arrive before 6:30 during the week or 08:00 on weekends, please be sure to speak to our team to make arrangements.

     

  • Where can I park?

    Where can I park?

    We have our own underground car park which can be used free of charge (max. entrance height 1.95 m). Reservations for the car park are not possible. Alternatively, you will also find free public parking spaces in the vicinity of the hotel. So parking is actually not a problem during your Auszeit.

  • Do I have to book breakfast in advance?

    Do I have to book breakfast in advance?

    No, you can also decide spontaneously on site. However, you will benefit from pre-booking breakfast at our inclusive online price of 9.50 €, if you book breakfast at the same time as your room.

    The following price applies on site:

    • 11,50 € for adults
    • 7,50 € for children from 4-14 years
    • Children under 4 years breakfast free of charge
    • External guests are 16,50 € per person

    If you would like to invite guests to breakfast with us, please speak to our friendly faces beforehand. For space reasons, we can only permit outside guest depending on the respective booking situation.

     

  • Is there vegan, gluten and lactose-free breakfast?

    Is there vegan, gluten and lactose-free breakfast?

    As a standard, we have the following products for you in our breakfast buffet:

    • Gluten-free bread & rolls
    • Lactose free milk
    • Vegan soymilk

    Is missing something to complete our breakfast buffet? Just send us a short e-nail and we will try to fulfil your wish.

  • Does my room have...

    Does my room have...

    ...WLAN?
    Of course, you have free WLAN in the entire hotel. The password is available at the reception.

    ...a hairdryer?
    Of course, there is a hairdryer. All rooms are equipped with a hair dryer.

    ...an iron or ironing board?
    Unfortunately not. But we'll be happy to help you out with a an iron and ironing board to use free of charge. Or you can use our complete ironing service. Here we charge a fee of 6,50 € per piece.

    ...a washing machine?
    Sorry – we do not have a washing machine. But our friendly staff from housekeeping will be happy to help you with your laundry. Put your laundry bag with your room number listed on it outside the door by 10:00 in the morning and you will have your laundry back in the evening. For this service, we charge a flat rate of 15,00 € per bag.

    ...a refrigerator?
    All rooms of the category “TraumZeit” have a refrigerator.

    ...a tea or water boiler?
    All rooms of the category “LandZeit” have a free tea and coffee maker

    ...a mini-bar?
    Instead of a minibar, the "Refrigerator of Honour", filled with common drinks of local origin, is waiting downstairs in the winter garden. The " Refrigerator of Honour " is open to you around the clock. Simply note down your purchases and we will bill you later at your departure.

    ...an in-room safe?
    All rooms are equipped with a safe. The size of the safe also allows the storage of a 15-inch laptop.

    ...allergy proof bed linen?
    Yes, all rooms have allergy-proof bedding. If you need an extra pillow, you will find this in the cupboard.

    ...special pillows?
    Yes, we are happy to provide you with our special pillows free of charge. The number of pillows is limited. Therefore, it is best to reserve the cushions when booking. Therefore, we can do our best that ensure you get one! We promise.

    ...accessibility?
    Unfortunately, there are no barrier-free rooms in the hotel at the moment. In case of questions, please call us. We will be happy to advise you.

  • Is there a balcony or terrace?

    Is there a balcony or terrace?

    All rooms are without balcony or terrace. In the summer, our outdoor terraces in the courtyard and in front of the house invite you to enjoy the fresh air.

  • Which services does the reception offer?

    Which services does the reception offer?

    Luggage storage
    Before or after your stay, you can store your luggage with us free of charge.

    Purchase of the Hamburg Card
    It is best to book your Hamburg Card when you make your reservation. But you can also decide on the spot to purchase one, without any problem.

    Order small items
    Flowers for your loved one, a bottle of sparkling wine, a bottle of wine or a small arrangement for breakfast can be booked directly when you make your reservation.

    Order a taxi
    Our friendly faces at the Reception Desk will gladly organize transportation for you.

  • What else should we take for our little ones?

    What else should we take for our little ones?

    We have a baby cot or beds and toilet seats for your child on site. Tip: It is best to book extra child accessories directly with your reservation. In the morning, we have a highchair ready for breakfast. So that your child can move around the room safely and freely, the accessible electrical sockets are fitted with child safety locks.

    If you need hot water to prepare porridge or tea, you are welcome to ask the friendly faces at the Reception Desk. There is always a kettle available at the tea bar in the winter garden. There is a kettle directly in your room in the room categories “LandZeit” or “TraumZeit”.

  • Is there a bar?

    Is there a bar?

    No, we do not have a bar. But we do have the popular "Refrigerator of Honour". In the winter garden, you will find cold drinks and local specialities around the clock. Just write down your selection on the order slip, take the order slip with you and pay conveniently upon departure.

  • Can we bring our dog with us?

    Can we bring our dog with us?

    Sorry. Pets are currently not allowed at the hotel.